Midnight Vogue House

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, you may request a return or exchange in accordance with the policy below.

1. Return Eligibility

Items must be returned within 14 days of delivery. To be eligible for a return, products must be unused, in original condition, and include all original packaging, tags, and accessories.

2. Non-Returnable Items

• Items showing signs of wear or use
• Products without original packaging or tags
• Final sale or discounted items (if specified)
• Personalized or custom items

3. Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

4. Exchanges

If you need a different size, color, or model, we recommend placing a new order and returning the original item. This ensures faster processing and product availability.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account and contact your payment provider. If the issue persists, contact us directly.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will resolve the issue promptly at no additional cost.

8. Important Notice

Midnight Vogue House operates as an independent resale marketplace. All items are carefully sourced and verified. We are not affiliated with brand owners, and brand names are used strictly for identification purposes.

9. Contact Information