Shipping Policy
1. Order Processing Time
Orders are typically processed within 1-3 business days after payment is successfully confirmed. Orders placed on weekends or holidays are processed on the next business day. During peak seasons, launches, promotions, or unusually high order volume, processing times may be slightly extended.
2. Estimated Delivery Times
Delivery times depend on the destination, shipping method selected at checkout, and carrier conditions.
- Domestic standard shipping: 3-7 business days
- Domestic expedited shipping: 2-4 business days
- International standard shipping: 7-14 business days
- International express shipping: 4-8 business days
These timeframes are estimates and do not include customs clearance delays, weather disruptions, or carrier-related issues outside our control.
3. Shipping Rates
Shipping fees are calculated at checkout based on your location, selected shipping method, package size, and order value. From time to time, we may offer promotional free shipping on qualifying orders where clearly stated on the website.
4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available. Tracking updates may take some time to appear after the carrier receives the package.
5. International Shipping
We may offer international shipping to selected countries. International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Customs processing times vary by country and may affect final delivery timing. We are not responsible for delays caused by customs authorities.
6. Incorrect Shipping Information
Please make sure that your shipping address and contact details are accurate before completing your order. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
7. Delayed, Lost, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. While we are always happy to assist, we cannot guarantee carrier performance.
If your package is delayed, marked as delivered but not received, or appears lost in transit, please contact us as soon as possible. We will do our best to assist you in working with the carrier to locate the shipment.
8. Refused or Undeliverable Packages
If a package is refused by the recipient or returned as undeliverable, any return shipping fees, customs charges, or related costs may be deducted from the refund where permitted by applicable law.
9. Separate Shipments
In some cases, items from the same order may be shipped separately depending on product availability, packaging requirements, or fulfillment location. If this happens, you will receive tracking information for each shipment where available.
10. Independent Marketplace Notice
Midnight Vogue House operates as an independent resale marketplace. We are not affiliated with, endorsed by, or sponsored by any brand owner. Brand names are used strictly for identification purposes.
11. Contact Information
185 Greenwich St, New York, NY 10007, USA